Free 888-338-2502 / Fax 360-570-1860 / WEHEPP@comcast.net
93 rd. Ave. S.W. / Olympia, Wash. 98512
Classic Heartbeat Pickup Parts does not assume liability for any damage that happen during the transit of any products that we sell. We will however do our best to either advise you or help you as to how you can be reimbursed for said damages.
Customer Responsibility Please note that it is Your responsibility to check the freight, or have it checked, at the point of delivery prior to the delivering driver's departure. If the freight has minor damage, you must write "Freight is Damaged" on the freight bill the driver will hand to you to sign. This will document the damage and provide a basis for the claim you must file. If the freight is damaged to the point that you do not want it at all, you must simply refuse delivery and notify us a soon as possible.
Damage Claims Always check the contents of your shipment in the presents of the person delivering the merchandise. Should any damage occur immediately notify FedEx, UPS Ground or the truck freight company delivering your parts, to insure prompt replacement of said damaged parts. Contact Classic Heartbeat Pickup Parts', Claims department for instructions on returning damaged parts. Classic Heartbeat Pickup Parts does not assume liability for any damages that happen during the transit of any products that we sell.
Sheet Metal Parts Large sheet metal parts are extremely susceptible to minor damage due to the nature of the part and shipment methods. No credit will be issued for small dings, scratches, peck marks or other minor flaws. Any body panel (factory original or reproduction) requires minor body work when installed for a show quality finish. Tailgates and fenders are packaged as securely as possible, but they are two components that are very large and easily damaged. These pieces are best shipped "Truck Freight" to receive them 100% damage free, which is what we recommend. However we leave the shipping method choice up to you. If you do not specify "Truck Freight" delivery on these two types of items, and FedEx or UPS damages them you will need to repair the damages, because damage claims will most likely be denied by them due to their being a large sheet metal part.
"Oversize" Whenever there is a part that ships Oversize there is a $50.00 additional charge per part to cover the "Oversize" charge the shipper charges us. This charge will be added in once your order is filled.
***BE ADVISED THAT IF YOU ACCEPT DELIVERY OF ANY DAMAGED FREIGHT AND FAIL TO NOTE IT ON THE FREIGHT BILL, THAT FREIGHT IS YOURS, AS YOU HAVE ABSOLVED THE FREIGH LINE OF ANY AND ALL RESPONSIBILITY BY YOUR SIGNATURE***
About "Truck Freight" Truck freight is the method that we use when parts shipped are too large for FedEx, UPS, or DHL. Truck freight can not be added to the bill at the time of the order, but will be added when your parts ship. The charge is $125.00 to a business, or $150.00 to a residence. (This charge is subject to change without notification as the fuel surcharges seem to climb every day)
Prices and Pricing - All prices are subject to change without notification. Classic Heartbeat Pickup Parts line of products is extremely hard to keep up with. Parts are added, discontinued and prices from our suppliers are changed several times a year. We do our very best to keep up with the changes, but every one in a while our suppliers surprise us with a price increase without notifying us and we can not absorb those cost.
Returns - No returns after 30 days, nor will any returns be accepted without prior authorization from Classic Heartbeat Pickup Parts. When returning an item for any other reason, other than it being damaged, or is defective, we will reimburse the amount of the cost of the item only, minus a 20% restocking fee. We will reimburse the customer when we have received the item back UNDAMAGED. The Customer is responsible for the shipping for both directions. If the item is damaged in transport on the way back to us, we will refuse the item and the shipping company will return it to you. At that time you would have to file a damage claim with the shipping company to be reimbursed for damage that they caused. Due to the nature of electricity and our inability to see if the part was installed correctly, ALL electrical parts, wires or components are subject to our NO RETURN policy.
Privacy - Classic Heartbeat Pickup Parts is the sole owner of any of the information that is posted, or collected on our site. We only have access to collect information that you voluntarily give us via e-mail, our shopping cart, message boards or other direct contact contact from you. We will not sell, rent or otherwise give out any of this information to anyone.
We will use your information to respond to you, regarding your order, or to respond to any questions you may have. We will not share your information with anyone outside our business other than to fulfill your order, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via e-mail address or phone number given on our website:
* See what data we have about you, if any. * Change/ correct any data we have about you. * Have us delete any data we have about you. * Express any concern you have about our use of your data.
All images and material contained in this website are Copyrighted. (owned by Classic Heartbeat Pickup Parts) Material does not have to be labeled to be Copyrighted. It is illegal to download or copy any images, or material for anything other than personal home viewing, or reading without Classic Heartbeat's written permission. Any violation of this policy may be at Classic Heartbeat's discretion, prosecuted to the full extent of the law.
We go to great lengths to protect your information. When you submit sensitive information via our website, your information is protected both on and off line.
Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure manner. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the of the address of the website page. While we use encryption to protect your sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/ servers in which we store personally identifiable information are kept in a secure environment.
If you have any questions about any of our policies, Please do not hesitate to call or E-Mail us for further clarification. We will be more than happy to help you.
Again, Thank You for choosing to shop with us and we hope that your experience with us is a pleasant one.
Thank You Very Much
Wesley E. Hepp
"Owner" Classic Heartbeat Pickup Parts
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Toll Free 888-338-2502 / Fax 360-570-1860 / WEHEPP@comcast.net
93 rd. Ave. S.W. / Olympia, Wash. 98512